Credit and Collection Manager

Date: Jul 2, 2021

LOCATION: Torrance, CA, US

Company: Pelican Products, Inc.


The Credit & Collections Manager will lead our Accounts Receivable team.  This individual will have day to day responsibilities in credit, collections, dispute resolution, customer set up, managing intercompany billing, and AR Close. This leader will be responsible for building a strong dynamic team, building out AR processes and assist in finding new systems in creating efficiencies with Accounts Receivable.


What You’ll Do:

  • Manage, train, evaluate and mentor the Accounts Receivable team ensuring customer accounts remain current and invoices and disputes are resolved timely
  • Resolve escalated customer calls and keep accurate and complete notes of all customer correspondence (both verbal and written) in customer master in SAP
  • Responsible for credit evaluation portion of on-boarding of new customers through procuring and analyzing all necessary credit reports in order to recommend appropriate terms and credit limits
  • Ensure all required documentation (i.e., credit application, credit reports, resale certificate, vendor agreements/contracts, if applicable) are on file
  • Responsible for review of customer Vendor Agreements/Contracts related to payment terms, invoice requirements, other T & Cs, discounts and allowances as part of on-boarding process for new customers as well as on-going review of existing customers
  • Together with Sr. Manager Accounting Operations & Cash Mgmt, facilitate cross-departmental meetings (general or customer specific) to discuss unresolved customer disputes and other collection related issue 
  • Assist with maintaining shared deduction tracking report
  • Review and approve Credit memo and Write-off requests
  • Conduct weekly one-on-one meetings with team to perform account reviews, aid in removing road blocks and provide guidance in collection of accounts receivable
  • Oversee cash application to ensure accurate and timely posting of cash transactions
  • Ensure Sr. Manager is aware of all collection risks with customer accounts and provide an updated status of collection measures on an on-going basis
  • Perform month-end statement reconciliation review with clerks to ensure aged balances meet monthly and year-end goals
  • Review and approve all Credit Memo and Write-off requests
  • Prepare monthly AR Aging management reporting. Develop KPI’s (Days Sales Outstanding, Collections Effectiveness, and Closing Aged Debt)
  • Develop and maintain SOP procedures related to Accounts Receivable processes
  • Provide supporting documentation for the external audit and tax return preparation 
  • Responsible for implementation and training of staff in all safety guidelines and procedures
  • Perform additional duties as assigned by Sr. Manager
  • Follows company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Follows safety guidelines and procedures in accordance to the job.
  • Performs additional duties as assigned.


What You’ll Need:

  • BS Degree in Accounting (preferred), with a minimum of 6-10 years’ management experience in Accounts Receivable preferably in a manufacturing environment working with big box retailers, and two step distributors.
  • Must have proven leadership experience managing multiple competing tasks and is able to execute on deliverables within given time frame.
  • Must be proficient with Excel; experience with SAP or large ERP system preferred.
  • Must have experience and strong sales tax knowledge
  • Must have excellent written, presentation and verbal communication skills.
  • Must have the ability to pay close attention to detail and understand written and oral instructions. Must have the ability to organize and schedule work effectively.
  • Must be able to interact effectively and cooperatively with employees at all levels.
  • Must be flexible with work schedules and be available to work overtime on evenings and weekends, with or without advanced notice.
  • Must be able to operate in a fast-paced organization and handle multiple projects simultaneously.


Additional Info:

  • Actively supports and complies with Pelican’s objectives, guidelines and commitment to Quality and Safety, with an emphasis on continual improvement.
  • Must be able to interact effectively and cooperatively with employees at all levels.
  • Must have the ability to complete assignments within the timeframe specified by the Manager.
  • Must be flexible regarding working hours. Must be able to work evenings and weekends, with or without advanced notice.
  • Ensures that staff is contributing at maximum potential through rigorous hiring practices and an emphasis on training and development initiatives, including coaching and counseling direct reports in their performance and professional development, with final authority for approving pay increases, hiring decisions and disciplinary actions.
  • Emphasizes ethical leadership and decision-making to protect Pelican’s brand and reputation.
  • Establishes challenging, productive and achievable goals for direct reports; measure results by establishing checkpoints to track progress.




Pelican Products, Inc. is an Equal Employment Opportunity/Affirmative Action employer. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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