Accounts Receivable - Dispute Resolution

Date: Jul 23, 2022

LOCATION: Torrance, CA, US

Company: Pelican Products, Inc.


The Accounts Receivable (AR) Dispute Resolution Analyst will be responsible for overseeing and managing collection on invoices and customer deductions. Under general supervision and within department standards, contact customers by phone and/or letter to solicit payment of past due accounts, perform cash application duties, perform monthly reconciliation of accounts receivables, research chargebacks or odd dollar amounts on accounts, prepare correspondence, monitor accounts and prepare reports.  The role will partner with internal and external customers to resolve disputes and mitigate losses due to delinquencies and irreconcilable discrepancies. 



  • Contact customers by phone and/or letter to solicit payment of past due accounts for product received.  Make daily collection calls to customers for past-due invoices and short-payments
  • Prepares accounts receivable aging report for assigned accounts and reviews/discusses findings, recommendations, and strategic approaches to resolving customer deductions with manager.
  • Correctly identifies and classifies deductions after they have been remitted. 
  • Partners with internal and external partners to assist with resolving deductions.
  • Reviews vendor agreements/contracts to assist with understanding and identifying allowances and agreed upon programs and use agreements/contracts to ensure proper credits/debits are issued.
  • Utilizes critical thinking and problem-solving skills to provide solutions to complex situations that arise from customer deductions on a regular basis.
  • Prepares clear and detailed written correspondence to customers regarding dispute resolution.
  • Assists with improving policies and procedures to maximize productivity and collections and minimize bad debt.
  • Provides bi-weekly reporting on accounts receivable such as aging analysis, status of outstanding deductions, and bad debt analysis. 
  • Interacts with customers daily regarding credit and debit memos.
  • Documents all customer contact and workflow status in SAP and High Radius.
  • Follows company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Follows safety guidelines and procedures in accordance to the job.
  • Performs additional duties as assigned by Credit & Collections Manager or Sr. Accounting Operations Manager.



  • AA degree in Business, Accounting, or related field and/or 7+ years accounting experience with 5+ years dispute resolution experience preferred.
  • Proficient in Word and Excel utilizing functions such as VLOOKUP and pivot tables to reconcile large amounts of data
  • Basic knowledge of accounting functions and procedures
  • Must have experience resolving disputes and reconciling payments within a high-volume capacity and fast-paced environment.
  • Must have experience with reconciling and resolving disputes with Big Box Retailers” 
  • Must have experience with processing credit memos and debit memos.
  • Must be proficient in SAP, High Radius or other ERP systems



  • Paid Vacation, Sick and Holidays 
  • 401k plan – with a 4% immediate match 
  • Tuition Assistance Program 
  • Established reputable brand offering premium products – you’ll be proud to represent Pelican! 
  • Prime location – minutes away from the beach!
  • Amazing employee discount program on Pelican Products 
  • Great Benefits – several options including Pet insurance for our animal lovers. 
  • Wellness Discount Program 
  • Access to Exclusive Branded Pelican Apparel store  
  • Lucrative employee referral program – get paid to work with your trusted network. 
  • And more… 


Pelican Products, Inc. is an Equal Employment Opportunity/Affirmative Action employer. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Nearest Major Market: Los Angeles

Job Segment: ERP, SAP, Technology