Operations Engineer

Date: Sep 3, 2021

LOCATION: Plainfield, IN, US

Company: Pelican Products, Inc.

We Build Career As Strong As Our Products


Pelican BioThermal LLC is a global leader in the design and manufacture of single use and reusable temperature-controlled packaging solutions for the highly regulated pharmaceutical, biotech, and clinical trials industries.  Pelican BioThermal is a great place to work and offers employees the opportunity to flourish and excel in a high-growth, fast-paced, creative, and exciting environment!  We currently have an opening for an Operations Engineer based at our site in Plainfield, IN.


The scope of responsibilities includes Service Center operations, process, and equipment validation.  This position will work cross functionally with external business partners to ensure that all operations meet Pelican BioThermal requirements.  The Services Operations Engineer is the first point of contact on existing product line issues, customer-reported product defects, and Service operations assistance.  


Primary Duties and Responsibilities:

•    Research, recommend and implement improvements to production processes, procedures, systems, equipment, methods, and controls to improve efficiency and safety while reducing costs.
•    Provide recommendations and cost-justification to implement and manage equipment, fixtures, tooling, and automation equipment as necessary to the Operations Manager; this may include installation qualification (IQ), operational qualification (OQ), and process qualification (PQ) of additional 

     equipment capacity.
•    Optimizes workflow and performs capacity analysis for fluctuating demand.
•    Support external business partners in ongoing technical and engineering service operation activities.
•    Educate and train Service Center Operatives and Service Partners on new Operations and workflow processes.
•    Hands-on ability to repair and upgrade mechanical systems, for example pneumatics, hoisting equipment.
•    Coordinates the service operations launch of new/revised products including establishing goals, training team members and evaluating results.
•    Follow, update and completion (including submission to electronic Quality system) of applicable test protocols and Standard Operating Procedures (SOPs) across responsible Services Operations (including external Business Partners)
•    Develop and implement optimal, cost-effective Services Operations/assembly processes and methods in accordance with product specifications and quality standards.
•    Assures product and process quality by designing testing methods; testing finished product and process capabilities; establishing standards; confirming operations processes.
•    Monitor the effectiveness of any engineering-related corrective actions. 
•    Provide ongoing process and technical support for services projects, equipment, and processes, including operations and quality capabilities, and cost estimates throughout projects.  This includes internal support, vendors, and/or clients.
•    Participate in applicable new product development for new product introductions; provide repair guidance, support, or execution at designated locations of existing product lines. Provide feedback to Design Engineering in regard to process, components, drawings, etc.
•    Support Root Cause Investigation data collection and analysis, working closely with Design Engineering on identifying the needs for design improvements. 
•    Oversee the Preventative Maintenance Program for product, equipment, and tooling. 
•    Provide Services Operations process, quality, and technical management to Pelican BioThermal internal and external service operations for existing product line lifecycle from ongoing management to end of life.
•    Responsible for the overall coordination and implementation of Services Operations engineering projects and assignments which includes sustaining engineering, cost reductions, product process instructions, and resolution of quality issues.
•    Follows company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Follows safety guidelines and procedures in accordance to the job.
•    Performs additional duties as assigned.


Job Requirements:

•    Bachelor’s degree in Engineering or equivalent recognized engineering qualification with two to four years of related experience in Engineering or Operations 
•    Previous experience with coordination, execution and control and completion of projects
•    Excellent analytical, organizational, and communication skills
•    Must be able to operate in a fast-paced organization, manage multiple projects simultaneously and possess strong organizational skills with the ability to meet deadlines.
•    Must be able to interact effectively and diplomatically with customers, vendors, and employees at all levels within the company.
•    Must be proficient with Microsoft Word, Excel, Outlook, and other appropriate software programs.
•    Must be flexible regarding working hours and overtime.  Must be able to work overtime on evenings and weekends, with or without advanced notice.


Bonus points for: 

•    Global Pharmaceutical or Medical Device industry experience
•    Previous experience in cost reduction, process improvement, and supporting existing product lines and product development
•    Certification and experience in Lean and/or Six Sigma, Green Belt certification
•    AutoCAD experience


Additional Information:

•    Actively supports and complies with Pelican’s objectives, guidelines and commitment to Quality and Safety, with an emphasis on continual improvement.
•    Must be able to interact effectively and cooperatively with employees at all levels.
•    Must have the ability to complete assignments within the timeframe specified by the Manager.
•    Must be able to operate in a fast-paced environment and handle multiple projects simultaneously.
•    Must be flexible regarding working hours as needed to be successful in the position.
•    Emphasizes ethical leadership and decision-making to protect Pelican’s brand and reputation.


Why Join Pelican BioThermal? Here’s a glimpse of Pelican Perks…
Generous paid time off plans
401k plan – with a competitive match 
Tuition Assistance Program 
Established reputable brand offering premium products – you’ll be proud to represent Pelican!
Employee discount program on Pelican Products 
Great Benefits – several options including Pet insurance for our animal lovers. 
Wellness Discount Program 
Lucrative employee referral program – get paid to work with your trusted network. 
And more…


Physical Requirements and Working Conditions:

•    While performing the duties of this job, the employee will be frequently required to execute standard physical activities within the facility areas (i.e. stand, walk, sit, use hands/fingers). 
•    While performing the duties of this job, the employee will be occasionally required to execute non-standard physical activities within the facility areas (i.e. climb or balance, stoop, kneel, crouch). 
•    Ability to lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. 
•    This position requires repetitive hand/wrist activities. 




Pelican Products, Inc. is an Equal Employment Opportunity/Affirmative Action employer. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Nearest Major Market: Indianapolis

Job Segment: Operations Manager, Engineer, Medical Device Engineer, Testing, Operations, Engineering, Technology