Services Lead

Date: May 12, 2023

LOCATION: Plainfield, IN, US

Company: Pelican Products, Inc.

The Services Lead is responsible for leading a team of associates in all areas of refurbishment and services. This role will ensure all work performed is in compliance with all standard operating procedures, work instructions, quality standards and safety policies. The Service Center Operations Lead  shall prepare reports, train service center associates in refurbishment, conditioning and services processes, company guidelines and assist with performance evaluations.


Primary Duties and Responsibilities


  • Leads and performs all tasks related to services and refurbishment or conditioning of medical grade shipping containers.
  • Allocates time and resources effectively and coordinates efforts with all affected parties.
  • Provides initial orientation to new service center associates, including required job-specific training, as well as appropriate in-process instructions, guidance, and feedback.
  • Prioritizes various competing tasks and performs them quickly and efficiently according to their urgency.
  • Follows up with both internal and external customers during projects and following project completion
  • Effectively leads in an environment that can produce unpredictable or unexpected events, pressures, situations, and changing job demands.
  • Utilizes manual or electronic inventory systems to locate and record orders and inventory information.
  • Interacts with various cross-functional groups as required.
  • Performs preventative and corrective maintenance as required for all services equipment.
  • Ensures that all services paperwork is completed in compliance with good documentation practices (GDP).
  • Ensures that all services associates understand and adhere to company ISO, Quality and Safety (AWAIRS) policies and procedures.
  • Performs general warehouse work that involves incoming material/products, using material moving/handling equipment to store materials in designated areas, and/or retrieving materials/products from warehouse locations to supply services operations or support customer shipment of company products.
  • Follows company policies and practices as outlined in Handbook and follow guidelines regarding safety as outline in the AWAIR, and other safety procedures in accordance to the job.
  • Performs additional duties as assigned.


Job Requirements:

  • High school diploma or equivalent required, preferably an associate degree in a technical / business field
  • Must have knowledge of warehouse layout and the safe operation of material moving and handling equipment including 2-wheeler, lift truck, pallet jack, or motorized forklift
  • Must be willing to train and become certified in the safe operation of material handling equipment.
  • Must be able to read, analyze and interpret documents relating to the job, function, or assignment
  • Must be able to make decisions when identifying in-process problems
  • Must be able to operate in a fast-paced organization and be able to manage multiple projects simultaneously
  • Must be able to interact effectively and cooperatively with employees at all levels
  • Must have the ability to complete assignments within the time frame specified by the Manager
  • Must be able to work overtime on evenings and weekends, with or without advanced notice


Preferred Qualifications:

  • Demonstrates familiarity with the fundamental capabilities of computers, software, information systems, and communications systems
  • Prior experience/understanding of pharma company requirements and expectations


Why Join Peli BioThermal? Here’s a glimpse of Pelican Perks…

  • Generous paid time off plans 
  • 401k plan – with a competitive match
  • Tuition Assistance Program
  • Established reputable brand offering premium products – you’ll be proud to represent Pelican!
  • Employee discount program on Pelican Products
  • Great Benefits – several options including Pet insurance for our animal lovers.
  • Wellness Discount Program
  • Lucrative employee referral program – get paid to work with your trusted network.
  • And more…


Physical Requirements and Working Conditions:


While performing the duties of this job, the employee is regularly required to execute production and warehouse activities (i.e. stand, walk, sit, climb, balance, stoop, knee, crouch, etc.).  Ability to work in chilled temperatures ranging from 4C to -30C for up to a few hours at a time if necessary.  Ability to lift and or move up to 60lbs as well as stand for extended periods of time.



Pelican Products, Inc. is an Equal Employment Opportunity/Affirmative Action employer. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Nearest Major Market: Indianapolis

Job Segment: Information Systems, Supply, Technology, Operations