Helpdesk Support

Date: May 9, 2022

LOCATION: Maple Grove, MN, US

Company: Pelican Products, Inc.

We Build Careers As Strong As Our Products


Peli BioThermal LLC is a global leader in the design and manufacture of single use and reusable temperature-controlled packaging solutions for the highly regulated pharmaceutical, biotech, and clinical trials industries.  Peli BioThermal is a great place to work and offers employees the opportunity to flourish and excel in a high-growth, fast-paced, creative, and exciting environment!  We currently have an opening for a Helpdesk Support based at our site in Maple Grove, MN.


Under minimum supervision, Helpdesk Support is responsible for providing setup, management and support for Windows infrastructure, including, cabling, desktop, peripheral, and software installations, changes and troubleshooting.  Provides system and software support and assists in the development of procedures and documentation. 


What You’ll Do: 
•    Troubleshoot and resolve end user desktop/laptop issues in a mixed Windows and Mac OS X environment (Majority Windows)
•    Handle service requests from management and end-users related to new installations, changes, break/fix, and troubleshooting.
•    Provides support to end users with systems and software problems and questions.
•    Maintain help desk applications and process helpdesk tickets.
•    Develops procedures, tutorials, training guides and documentation.
•    Proactively provide patch management and upgrades to ensure the highest level of support and security.
•    Follows company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Follows safety guidelines and procedures in accordance to the job.
•    Performs additional duties as assigned.


What You’ll Need:
•    Computer Science degree or equivalent work experience.
•    3+ years with Windows operating systems and relevant software packages, including MS Office applications.
•    Proficient working with end users in a networked mixed OS client/server environment.
•    Highly motivated team player with strong communication skills able to perform assigned tasks with minimal supervision.
•    Ability to troubleshoot network, desktops, printers, peripherals, and wireless both OS and hardware.


Preferred Qualifications: 
•    Experience with Mac OSX. 


Why Join Peli BioThermal? Here’s a glimpse of Pelican Perks…
•    Generous paid time off plans.
•    401k plan – with a competitive match.
•    Tuition Assistance Program.
•    Established reputable brand offering premium products – you’ll be proud to represent Peli!
•    Employee discount program on Pelican Products.
•    Great Benefits – several options including Pet insurance for our animal lovers. 
•    Wellness Discount Program.
•    Lucrative employee referral program – get paid to work with your trusted network. 
•    And more… 


Additional Information:
•    Actively supports and complies with Pelican’s objectives, guidelines and commitment to Quality and Safety, with an emphasis on continual improvement.
•    Must be able to interact effectively and cooperatively with employees at all levels.
•    Must have the ability to complete assignments within the timeframe specified by the Manager.
•    Must be flexible regarding working hours and overtime. Must be able to work overtime on evenings and weekends, with or without advanced notice.
•    Must be able to operate in a fast-paced environment and handle multiple projects simultaneously.
•    Must be able to travel, nationally and internationally, as necessary

Physical Requirements and Working Conditions
•    While performing the duties of this job, the employee will be occasionally required to execute standard physical activities within the facility areas (i.e. stand, walk, sit, use hands/fingers). 
•    While performing the duties of this job, the employee will be occasionally required to execute non-standard physical activities within the facility areas (i.e. climb or balance, stoop, kneel, crouch). 
•    Ability to lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds. 
•    This position requires repetitive hand/wrist activities.




Pelican Products, Inc. is an Equal Employment Opportunity/Affirmative Action employer. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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