Services Deployment Specialist

Date: May 11, 2022

LOCATION: Leighton Buzzard, BDF, GB

Company: Pelican Products, Inc.




Customer Service Representative




The purpose of the Services Deployment Specialist position is to ensure high quality and on time delivery of Peli BioThermal’s asset optimization and reverse logistics services within budget.  This is a critical client facing role that requires strong communication and client management skills, detail-oriented project management capability, product knowledge, cold chain market insight, system business analyst skills, and a solid understanding of the logistics/transportation industry to meet our customer needs.


What You’ll Do:

  • Support Sales in the development of standard and client specific service level agreements. 
  • Manage the performance of asset optimization and reverse logistics services to clients as agreed to in contracts and ensure that service levels are met, and client’s expectations exceeded.
  • Work with Software Product Manager to define team and scope for new projects related to new software and service delivery projects. 
  • Initiate the plan and lead the execution of asset optimization and reverse logistics services deployment projects.
  • Manage the reverse logistics service delivery team and coordinate with external delivery partners, including securing internal and external services delivery resources needed to execute the deployment plan.
  • Manage vendor relationships with services software providers and business partners.
  • Manage software updates, releases, regular maintenance, and software issues with clients and vendors.
  • Support the Software Product Manager with design, release and rollout of software updates.
  • Provide software training and education to clients.
  • Coordinate software integrations with Clients and/or Carriers systems.
  • Support the worldwide sales team in client software demonstrations.
  • Develop and maintain a clear understanding of Peli BioThermal’s controlled temperature shipping technology and its application in client’s cold-chain logistics environment.
  • Establish and maintain a detailed working knowledge of Peli BioThermal’s asset optimization and reverse logistics software application and provide input for the ongoing enhancements of the application based on client requirements.
  • Understand current Peli BioThermal services offerings and assist in the development of additional offerings based on client requirements and feedback.
  • Assist Software Product Manager to Investigate and initiate opportunities for 3rd party software integrations.
  • Follow company policies and practices as outlined in Handbook and follow guidelines regarding safety as outline in the AWAIR, and other safety procedures in accordance with the job.
  • Perform additional duties as assigned.


What You’ll Need:

  • A bachelor's degree or equivalent knowledge and work experience in business or a technical/industrial/cold chain field.
  • Minimum of three years of business experience in logistics, cold chain, and/or the life science industry.
  • Excellent presentation, communication (written and oral) and analytical skills, plus demonstrated skills to handle a variety of assignments and details simultaneously.
  • Strong Project Management skills preferred.
  • Knowledge of transportation, regulatory compliance awareness, FDA, ISO and Life Science experience is preferred.
  • Working knowledge of Microsoft Office, Outlook, Excel, Visio, PowerPoint and Project. 
  • Front end software development experience preferred.
  • Must be able to operate in a fast-paced organization and be able to manage multiple projects simultaneously.
  • Must be able to interact effectively and cooperatively with employees at all levels.
  • Must have the ability to complete assignments within the time frame specified by the Manager.
  • Must be flexible regarding working hours and overtime.  Must be able to work overtime on evenings and weekends, with or without advanced notice.
  • Ability to travel up to 25%.


Bonus Points For:

  • SAP experience

Why Join Peli BioThermal? Here’s a glimpse of Peli’s Perks

  • Generous pension contributions with a competitive match
  • Established reputable brand offering premium products – you’ll be proud to represent Peli!
  • 26 days holiday plus bank holidays
  • Life Insurance
  • Free On-Site Parking
  • Free Tea, Coffee and fresh fruit provided to all employees
  • Employee discount program on Pelican Products
  • Lucrative employee referral program – get paid to work with your trusted network.
  • And more…




Peli BioThermal is a global leader in providing the life sciences industry with the most comprehensive suite of patented and award winning thermal protection packaging solutions for the safe transport of pharmaceuticals, clinical trials, diagnostics, tissue, vaccines and blood supplies. Our specialized design, engineering and lab testing services ensure clients are fitted with cold chain performance solutions that best fit their purpose. And Pelican BioThermal’ s Credo Prevision track-and-trace software, which allows clients to monitor temperature-controlled packaging inventories throughout the entire end-to-end distribution cycle, ensures clients meet increasing global regulatory demands, manage challenging shipping lanes and unforeseen delays while reliably and confidently tracking critical, high-value payloads around the world.  


Next Steps of the Selection Process:


  • Our hiring team reviews applications and select candidates.
  • We’ll invite candidates to complete a one-way video interview on Spark Hire.
  • After the submitted one-way video interviews are reviewed, we’ll invite a final number of candidates for in-person interview(s).


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.


Job Segment: Engineer, ERP, SAP, Product Manager, Testing, Engineering, Technology, Operations